Privacy Policy
Last Updated: January 24, 2026
Effective Date: January 24, 2026
1. Introduction and Company Information
This Privacy Policy ("Policy") describes how Appliance Rentals LLC, an Ohio limited liability company ("Appliance Rentals," "Company," "we," "our," or "us"), collects, uses, shares, and protects information obtained from visitors and users ("you" or "your") of the ApplianceRentals.com website and all related services, applications, and platforms (collectively, the "Services").
Company Address:
Appliance Rentals LLC
1156 Dublin Rd, Suite 105
Columbus, OH 43228
Phone: (833) 303-7368
Email: support@appliancerentals.com
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms and Conditions. If you do not agree with this Policy, please do not use our Services.
2. Information We Collect
We collect information from you in several ways when you interact with our Services:
2.1 Information You Provide Directly
Identity Information: Full legal name, date of birth, Social Security Number (for identity verification and credit purposes), driver's license or state ID number, photograph, and signature.
Contact Information: Mailing address, email address, telephone number(s), and emergency contact information.
Financial Information: Credit card numbers, bank account information, billing address, credit history, employment information, income verification documents, and payment history.
Rental Application Information: Housing status, landlord information, references, employment history, and any other information required to process your rental application.
Communications: Any information you provide when you contact us, including emails, phone calls, chat messages, and customer service inquiries.
2.2 Information Collected Automatically
Device Information: IP address, browser type and version, operating system, device identifiers, hardware model, and mobile network information.
Usage Information: Pages visited, time spent on pages, links clicked, search queries, referring URLs, and browsing patterns.
Location Information: General geographic location based on IP address, and precise location if you enable location services.
Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activities. See Section 7 for more details.
2.3 Information from Third Parties
Credit Bureaus and Consumer Reporting Agencies: Credit reports, credit scores, and other consumer reporting information.
Identity Verification Services: Results from identity verification providers including Persona, for document verification and fraud prevention.
Marketing Partners: Information from advertising networks, data brokers, and marketing partners.
Public Sources: Information from public records, social media profiles, and other publicly available sources.
3. How We Use Your Information
We use the information we collect for the following purposes and any other lawful purpose:
3.1 Service Delivery
• Process rental applications and determine creditworthiness
• Establish and manage rental agreements
• Deliver, install, service, and retrieve rental equipment
• Process payments and manage billing
• Provide customer support and respond to inquiries
• Verify your identity and prevent fraud
3.2 Business Operations
• Analyze usage patterns and improve our Services
• Develop new products, services, and features
• Conduct market research and data analytics
• Train machine learning models and algorithms
• Maintain security and prevent abuse
• Comply with legal obligations
3.3 Marketing and Communications
• Send promotional materials, newsletters, and special offers
• Deliver targeted advertising across various platforms
• Contact you about products and services that may interest you
• Conduct surveys and collect feedback
• Personalize your experience with our Services
3.4 Data Commercialization
We may use your information, including aggregated or de-identified data, for commercial purposes such as:
• Creating and licensing data products and analytics
• Developing consumer insights for internal use or sale to third parties
• Building profiles for targeted advertising purposes
• Any other lawful commercial use
4. How We Share Your Information
We may share your information with the following parties:
4.1 Service Providers
Third parties that help us operate our business, including payment processors, delivery companies, identity verification services, credit bureaus, marketing agencies, cloud hosting providers, and customer service platforms.
4.2 Business Partners
Franchisees, affiliated companies, joint venture partners, and other business partners who assist in providing our Services or who may offer products and services that may interest you.
4.3 Advertising Partners
Advertising networks, data brokers, and marketing partners for targeted advertising and analytics purposes. This may include sharing personal information for cross-context behavioral advertising.
4.4 Legal and Regulatory
Government agencies, law enforcement, courts, and regulatory bodies when required by law, legal process, or to protect our rights, property, or safety, or that of others.
4.5 Corporate Transactions
In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity or successor.
4.6 With Your Consent
We may share your information with third parties when you provide consent or direct us to do so.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including:
• For the duration of your relationship with us and any active rental agreements
• For a period of seven (7) years following the termination of your account or completion of your rental agreement, or longer as required by law
• Indefinitely for aggregated or de-identified data
• As necessary to comply with legal obligations, resolve disputes, and enforce agreements
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including encryption, access controls, and secure data transmission. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.
7. Cookies and Tracking Technologies
We use cookies and similar technologies including:
Essential Cookies: Required for the operation of our Services.
Analytics Cookies: Help us understand how visitors interact with our Services.
Advertising Cookies: Used to deliver relevant advertisements and track campaign performance.
Social Media Cookies: Enable social sharing features and track referrals.
You may control cookies through your browser settings, but disabling cookies may affect the functionality of our Services. We honor "Do Not Track" signals only where required by law.
8. Your Privacy Rights
8.1 General Rights
You may request access to, correction of, or deletion of your personal information by contacting us at privacy@appliancerentals.com. We will respond to your request in accordance with applicable law.
8.2 California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
• Right to know what personal information we collect and how it is used
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale or sharing of personal information
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information
• Right to non-discrimination for exercising your rights
To exercise these rights, contact us at privacy@appliancerentals.com or call (833) 303-7368.
8.3 Marketing Opt-Out
You may opt out of marketing communications by clicking "unsubscribe" in any email or by contacting us. Note that you will continue to receive transactional communications related to your rental agreement.
9. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete that information.
10. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
11. International Users
Our Services are operated in the United States. If you access our Services from outside the United States, your information will be transferred to, stored, and processed in the United States, which may have different data protection laws than your country.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated Policy on this page with a new "Last Updated" date. Your continued use of our Services after any changes constitutes acceptance of the updated Policy. We encourage you to review this Policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Appliance Rentals LLC
1156 Dublin Rd, Suite 105
Columbus, OH 43228
Phone: (833) 303-7368
Email: privacy@appliancerentals.com
Website: https://www.appliancerentals.com/contact-us/
14. Consent and Acknowledgment
By using our Services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. You acknowledge that you have read and understood this Policy and agree to its terms.
